Mon-Fri 8 AM – 5 PM (EST)

Frequently Asked Questions

Find answers to common questions about Luvohome products, shipping, returns, and more.

About Luvohome

Custom Products & Production

Shipping & Delivery

Returns & Refunds

Damaged Deliveries

Natural Stone Information

Pricing & Guarantees

Payments & Security

Contact & Support

Still have questions?

Our customer support team is here to help. Contact us anytime.

customerservice@luvohome.com

+1(813) 600-5740

3900 S 50th St, Tampa, FL 33619, USA

Mon-Fri 8 AM – 5 PM (EST)

Frequently Asked Questions

About Luvohome

What is Luvohome?

Where are you located?

What products do you offer?

Custom Products & Production

Do you offer custom stone designs?

How do I place a custom order?

How long does production take?

Will I see the stone before production begins?

Will I see the finished product before shipping?

Can custom orders be canceled?

Shipping & Delivery

How long does delivery take?

Can I receive my order faster?

Do you ship internationally?

Where do orders ship from?

How are stone products packaged?

Will I receive tracking information?

Returns & Refunds

Can I return my purchase?

What conditions must be met for returns?

Who pays return shipping?

Is there a restocking fee?

Can custom-made items be returned?

Do you offer exchanges?

How long do refunds take?

Damaged Deliveries

What should I do if my order arrives damaged?

Natural Stone Information

Will my product look exactly like photos?

What materials are used in your products?

How do I care for marble or stone products?

Can I request stone samples?

Do you provide installation services?

Pricing & Guarantees

Do you offer price matching?

How do I request a price beat?

Payments & Security

Is shopping on Luvohome secure?

Do you store payment information?

Do you offer installment payments?

Contact & Support

How can I contact customer support?

Still have questions?