+1(813) 600-5740
Mon-Fri 8 AM – 5 PM (EST)
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Shipping Policy

At Luvohome, we offer both in-stock and made-to-order stone products. Please review the information below to understand our shipping process and estimated delivery timelines.

Order Processing

In-stock items are typically prepared for shipment within 3–5 business days. Custom and made-to-order stone products require additional production time before shipping.

Custom & Made-to-Order Products

All custom stone products are made specifically for each order and follow a structured production and shipping process to ensure quality and transparency.

Production Timeline

Production is completed in Türkiye and typically takes approximately 4 weeks.

  • Before production begins, we provide photos of the stone blocks selected for your order.
  • Once production is completed, we send final photos of the finished product for approval prior to shipping.

Shipping Options & Estimated Delivery Times

Standard Ocean Freight Shipping

After approval, orders are shipped by ocean freight to our Tampa, FL warehouse.

  • Ocean transit time: approximately 4–6 weeks
  • Final delivery from our Tampa warehouse to your address: approximately 3–5 business days

Typical total delivery time: 8–14 weeks depending on production schedule and transit conditions.

Expedited Air Freight Shipping (DHL / FedEx)

Available upon request for eligible custom products.

  • After production and photo approval, orders are shipped via DHL or FedEx air cargo
  • Estimated total delivery time: 3–4 weeks including production and shipping
  • Air freight pricing varies based on size, weight, and destination and will be quoted prior to shipment.

Packaging & Handling

All stone products are professionally packed using custom wooden crates, foam, and protective materials. Final packaging photos are provided prior to shipment.

Delivery Time Disclaimer

  • All delivery times are estimates only and are not guaranteed.
  • Delays may occur due to international transit conditions, customs clearance, or carrier delays.
  • We will keep you informed at every step of the process.

Shipping Confirmation & Tracking

Once your order ships, you will receive shipping confirmation and tracking details when available. Tracking availability may vary for ocean freight shipments.

Damaged Shipments

Please inspect your shipment upon delivery.

  • If damage is visible, note it on the delivery receipt.
  • Take photos of the damage and packaging.
  • Contact us within 48 hours of delivery.

Questions

If you have any questions about shipping timelines or options, please contact us before placing your order.

Luvohome Customer Service
Email: customerservice@luvohome.com
Phone: +1 (813) 600-5740

Address
3900 S 50th St, Tampa, FL 33619, USA

Hours
Mon–Fri: 8 AM – 5 PM (EST)